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CDR544/ІВ206875
Fitzsimmons, James A..
Service management: operations, strategy, and information technology [Electronic resource] [Text] / J. A. Fitzsimmons, M. J. Fitzsimmons. - 3. ed. - New York, NY[etc.] : McGraw-Hill, 2001. - 1 electron opt. dysk CD-ROM. - ISBN 0-07-242140-1
Dodatok do knygy iB206875. - CDR-ROM contains Power-Point lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes and websites. - System requirements: IBM PC, or 100% compatible with Pentium 90 MHz processor, 16 Mb of RAM, 4[ CD-ROM, Microsoft Windows 95 or higher and either Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher.Рубрикатор НБУВ: Тематичні рубрики:
Географічні рубрики:
Дод. точки доступу:
Fitzsimmons, Mona J.
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